Virgin Balloon Flights Reviews

Ravi has been very helpful.
Service was quick and easy to follow

Thank you Ravi for good work

Brilliant customer service from Louise Davies who went beyond and booked our flights personally herself.

Extremely helpful and guided me through step by step on how to locate my vouchers

I had an outstanding voucher from a previous balloon company that Virgin has now taken over. I contacted them to get help with what I needed to do next. All I can say is, Wow - What great customer service. Lucy answered all my questions & helped locate my account - Quick, efficient & super helpful. It is refeshing to get such great service. They actually care about their customers.

Lynn was very helpful and helped me with my request.

I was getting nowhere trying to book my balloon flight just using the website - live chat extremely helpful and everything is now sorted perfectly

Do not believe the 5-star reviews, which have probably been paid for by their marketing department, nor that they will give you any money back after 7 cancelled flights.

I asked one of the customer service reps to let me know how many times our flights were cancelled, after we'd been trying unsuccessfully to book our vouchers for 9 years... 21 times! That's 3 times the number that's often cited for when you qualify for a refund, and I'm still being told that we have to book one more time, and if that flight is cancelled then we can get vouchers or cash refund with a management fee deducted.

I had inadvertently let my vouchers for balloon flight expire,contacted customer service and they immediately extended them….great service and a big 5stars to Amy for sorting it out for me.

I've had 5 consecutive flights cancelled due to bad weather. I've tried to extend the vouchers but their customer service didn't reply to my messages.

Quick responses, no hassle and had solved in no time. Great customer service for Liam who guided me through the whole thing.

Very disappointed. have been waiting for 3 years now to book flight. Yes the staff are very helpful - always advising that you have to have 7 cancelled flights. Very sympathetic. But you dont ever get a refund The nearest site at Liskeard has been discontinued and if anyone knows the Cornwall roads situation you have to travel miles to get anywhere. The nearest one then is Launceston, Okehampton or Exeter. Rubbish. If the site nearest to you is cancelled then you should be refunded - joke. I just hope that anyone going up in the Virgin Space Venture get insurance to get a refund. Cos that wont happen either. Ridiculous company. Dont bother replying to this Virgin as you just keep quoting the same reply to everyone. Anyone just booking a flight be prepared to wait - wait - wait and wait.

Quick response, and had solved my worries about my voucher expiring as there were no dates available yet for my location. Customer service is good.

Waste of time and money. That's sixth flight that was cancelled, hundreds of miles travelled to multiple flight destinations just to be told it was too windy, not windy enough or simply weather not good enough. Now I understand that it is strictly weather depended activity therefore DON'T BOTHER. Person that was gifted this baloon flight got so frustrated she gave up - and rightly so.
Experience days are a great gift but not baloon flights. Virgin won't even refund money or exchange experience to anything else. They simply take your money hoping you won't be able to get a ride. Great business model. You have better chance of winning lottery.

I was gifted this over a year ago. My booking was cancelled at 11.30pm the night before when we were set to fly at 6am the next morning. Now they won't let me exchange my voucher for something else. Then when I try to rebook the cancelled experience - on multiple occasions - all slots within 100 miles of me are booked up until May 2023! How am I expected to use up this voucher if all the experiences are booked?! I can't believe such shocking service is allowed, I have never experienced something like this for what is supposed to be a pleasant gift experience. Gift purchasers are innocently buying this for their friends & family, completely unaware of what a scam experience it is for the recipients!

I wanted to add a gift with my balloon purchase. Natalie was really helpful and sorted put my whole order Really quickly.
She also help me edit my gift card. I'm very grateful for her help. Excellent service!